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Emerson Electric Asia (Ltd.)
A Fortune-500 company, St. Louis-based Emerson (www.emerson.com) is a global leader bringing together technology and engineering to support a world in action. Our 60-plus industry-leading divisions are aligned under eight (8) unique Emerson brands namely: Network Power, Process Management, Climate Technologies, Motor Technologies, Appliance Solutions, Storage Solutions, Industrial Automation and Professional Tools. These aim to deliver comprehensive customer solutions in the five business segments of electronics and telecommunications, process management, heating, ventilation and air-conditioning, and appliance and tools. Sales in fiscal year 2007 were US$22.6 billion.
Being connected; Committed; Forward-looking; High Performance; Customer-focused; Excellent...these are the attributes that define Emerson and its people today — a company at the forefront of technology and one of the world\'s best-managed companies.
For more than a century, Emerson Electric Co. has been known as the place where people bring technology and engineering together to create solutions for the benefit of customers.
As technology evolved and the needs of our customers changed, Emerson rose to the challenge to solve problems and create opportunity.
Being connected; Committed; Forward-looking; High Performance; Customer-focused; Excellent...these are the attributes that define Emerson and its people today — a company at the forefront of technology and one of the world\'s best-managed companies.
For more than a century, Emerson Electric Co. has been known as the place where people bring technology and engineering together to create solutions for the benefit of customers.
As technology evolved and the needs of our customers changed, Emerson rose to the challenge to solve problems and create opportunity.
Technical Support Engineer (IRC2345)
Responsibilities:
The purpose of this position is to provide technical customer service, product and application support for the brands of EGS.
Responds to and resolves all customer inquiries for EGS products, fit and function (calls, emails and other type communication). All calls and emails are tracked via excel file trackers that is updated by each technical service representative and through the system;
Provides cross reference competitors’ products to EGS;
Facilitates all internal (Sales Representatives, Customer Service, Quotations Department, etc) and external (Electricians, Engineers, End Customer) correspondence necessary to accomplish;
Assists in the creating and updating of literature, product support tools and product training;
Generates quotations in response to Request for Quotations from existing distributor accounts;
Assists in product training and product support;
Utilizes and updates Technical Services database, library and training resources as applicable. Use of computer, web, fax, telephone and written correspondence required;
Provides information and assistance to any Special projects related to Technical Support;
Provides back-up for other brands of EGS (cross training).
Requirements:
Candidate must possess at least a Bachelor\'s/College Degree, Engineering preferably Electrical.
Strong work background with Electrical Engineering.
Installations and applications of wiring and other related products.
Understands the basic information about electrical.
Knowledge about basic installations and applications of wiring and other electrical products.
Date Posted: July 6, 2010
Closing Date: August 6, 2010
Requirements:
Education:
Candidate must possess at least a Bachelor's/College Degree, Engineering preferably Electrical.
Work Experience:
Strong work background with Electrical Engineering.
Industry:
Engineering & Technical
Specialization:
Electrical Eng